Return/ Refund Policy
Our goal is to ensure you are completely satisfied with the product.
For all Vanying products, we offer a “15-day satisfaction guarantee” for all items purchased on www.vanying.com. You have 15 calendar days (from the date you received the item) to return the product. For refunds, we only accept products with an intact Vanying anti-counterfeit tag, and the product must be free from any signs of use. Once the package arrives, we will issue a full refund (minus a $15 restocking fee per bracelet). Your refund will be credited to the same payment method used for the purchase.
Please note that due to some of our products being custom-made, the law may not require refunds for custom products. However, we want our customers to be 100% satisfied, which is why we offer the “15-day satisfaction guarantee”!
Returns
We recommend shipping your returned bracelet via an insured “signature required” delivery service. Please email clientservice@vanying.com to inquire about your refund and include your order number. We will assist you with returning the item.